About the course
Conflict in the workplace exists, no matter how much we wish it didn't. It takes up valuable work time, and many times has detrimental effects within a department. Many managers often feel underqualified in handling conflilct in the workplace. This training module emphasizes the role of emotional intelligence in workplace conflict. Module One is the basis and framework for the course, and the foundation for the next two levels if desired.
UND automatically submits continuing education credits for dietary managers to the Dietary Managers Association because of an ongoing affiliation with them. Many other disciplines will accept completion of a certificate course for continuing education units using a subsequent approval process.
The fee for the Conflict Resolution course is $90 (plus $10 postage/handling).
- Goleman, D. (1995). Emotional Intelligence. New York: Bantam Books. ISBN# 0-553-37506-7
- Goleman, D. (1998). Working with Emotional Intelligence. New York: Bantam Books. ISBN# 0-553-10462-4
- Johnson, S. (1998). Who Moved My Cheese?. New York: Putman & Sons. ISBN# 0-399-14446-3
These textbooks can be ordered through MBS Direct. Ask for UND Certificate Programs, Conflict Resolution (#CR3981).
Registration is easy:
- Register online.
- Call our office at 1-877-450-1841 or (701) 777-4269.
- Apply in person at Gustafson Hall on the University of North Dakota campus.
Note: Registration will not be processed until payment is received unless prior arrangements have been made with the Office of Certificate Programs.
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