Division Doodles

OLLI OPEN HOUSE
Thank you to everyone who volunteered to help with the OLLI Open House held this past Tuesday evening. It was a huge success and garnered 25 new members!! OLLI @ UND now has 233 members. None of this could have been done without the help, support (mentally and physically) and encouragement from everyone at DCE. We can ALL celebrate this!

INPUT ON UND WEB
If you have not already done so, the Marketing Team encourages everyone in the Division to comment about the new direction University Relations is taking with its Web design.

The Office of University Relations is redesigning UND's Web site to make it easier for users to find information they need. And we'd like your comments. We've developed a blog so you can share your opinions and read what others think. Just click on the blog link at www.und.edu

The new page has a number of features, including news feeds, videos, podcasts, and social media. We're working on building the UND brand, and this redesign is part of that initiative. Here's what's new:

* Icons lead directly to the most-requested pages
* The page will adapt to fill your screen down to 1024 x 768
* "Accordion" links on left side let you find information with fewer clicks
* We hope to eliminate a lot of second layer pages
* Links to social media let you connect with the UND community
* You can choose how your pages look

As we receive your comments, we'll take them into consideration as a whole and make changes, so visit often. We plan to launch the new home page later in the spring, and we'll work with departments to launch new pages over the summer. Once we have the final design, we'll develop templates to make implementation easier.

So, let us know what you think! Please note that not all links are live; we're mostly interested in seeing your comments about the design and approach.

CONGRATULATIONS SARA
This past week Sara Satter received confirmation that she has been hired by the UND Purchasing Office to be their new Licensing Coordinator. In this new position Sara will review and approve the use of University trademarks and names both within the University and External to the University. She will also work with the Purchasing Card Administrator to process card applications and cancellations. Sara will also be responsible to train new cardholders.

We wish to thank Sara for her hard work and dedication during the past two years. Sara will formally switch positions on January 22, 2008. Sara has asked not to have a farewell event at this time.

ALEXIS MOVING TO FARGO
It is with regret that I announce that Alexis Slade has resigned from her position in Distance Degree Programs as a program assistant. Her last day with us was January 7. While she was out on maternity leave, her husband accepted a transfer to Fargo for his job, so they are in the process of moving. We are very appreciative of the work that Alexis did with us while she was here, and we wish her and her family the best of luck with everything in the future.

POSITION: PROGRAM ASSISTANT DISTANCE DEGREES PROGRAMS
Continuing Education, #08-189

DESCRIPTION OF POSITION:
The following duties are the responsibility of the Program Assistant, Distance Degree Programs (DDP). Customer Service for Distance Degree Programs: Answer incoming calls professionally. Assist students with the registration process for distance degree program courses. Input student course information into registration database. Act as a liaison to assist students in working with campus offices and academic departments. Maintain an up-to-date database for distance degree program inquiries. Send out informational materials to potential students who inquire about a distance degree program and update inquiry database. Alert academic department and others of inquiries. Assist students with questions they have on admissions, advising, registration, (special permission numbers), drop/add/withdrawal, and any other issue. Work with Center for Instructional Learning Technologies (CILT) to request Blackboard sites for instructors using Blackboard. Obtain textbook requests from faculty, place orders with the textbook supplier, and check for accuracy. Cross-reference Department of Continuing Education (DCE) registration database with PeopleSoft registrations (make sure they are the same). Brainstorm target marketing with coordinators and departments offering courses/degree programs. Assist in promoting DCE at education fairs. Complete course evaluation process (mid-term and end of semester) for all DDP courses. General Clerical or Duties related to DCE. Answer telephone, answer e-mail, type, file, sort, open mail. Complete appropriate paperwork as needed (vouchers, travel expense forms, purchase requisitions, invoices, notice of appointments, etc.). Schedule meetings and appointments as needed. Attend DCE meetings as required.

CRITERIA FOR SELECTION:
Requires high school equivalency with preference for a minimum of one year college. Must have experience in a position requiring highly accurate data entry, multitasking, and excellent phone customer service. Requires good computer skills with word processing, spreadsheet, database, e-mail and internet software. Must have excellent, telephone, communication, organizational, and problem-solving skills. Attention to detail and proven ability to work independently and as a team member is essential. Requires the ability to lift and move equipment, boxes and other program materials up to 50 pounds. Prior experience with PeopleSoft is helpful.

MEMORIAL UNION GUIDELINES
We are fortunate to enjoy a close working relationship between the Memorial Union and departments within Continuing Education. To make sure that we continue to support each others needs, I wanted to let DCE staff know of some Memorial Union policies and procedures you may not be aware exist. We are starting to post our policies on-line, on our web site, and they can be found at the following link:

One policy you may want to review is our Posting Policy. Since DCE hosts many meetings and events at the Union, directional signage and posters are always important. We welcome the chance to work with you, and we have several options to assist you here on-site you may not be aware of. Please call us and let us help, before you invest in time and resources to make your signs, etc. Thanks,

Above & Beyond the Call of Duty!!

DDP Team is THANKFUL!

This is a hectic time of year for Distance Degree Program staff, but it was exceptionally hectic with Alexis resigning her position, the Division taking on additional responsibilities for Nursing programs, and a new program starting in Fargo. My, oh my. So, we would like to thank everyone for their additional support to "get this semester going", in particular:

• Odella, IT and Online Teams - for providing strong support and last minute troubleshooting and testing new processes
• Certificate Programs - for assisting in answering the hundreds of phone calls that came in the first few days of classes
• Denise - for pitching in and helping with registrations, textbooks, etc.
• Josh - for recognizing the stress of the start of the semester and giving reprieve from meetings
• DDP staff - for the great customer service that continues to be provided
• Many others in the Division - for offering assistance, and just for being there to listen and offer empathy

What a great start to the Spring Semester. Thank you.

Heidi and Lynette

Is there someone in your program area who has gone beyond the call of duty recently? Please tell us about it by submitting it to Doodles next week!